Privacy Policy
Last updated: January 2026
The terms of this Privacy Policy apply to the use of the Website and Services offered by kocase.com (hereinafter: "KOCASE", "Our", "We" or "Us").
KOCASE values the privacy of its online visitors to the Website and users of its Services and complies with applicable data protection legislation to safeguard your privacy in accordance with the General Data Protection Regulation (GDPR) of the European Union.
We are committed to ensuring that Your Personal data is protected and handled responsibly. Our Privacy Policy outlines how We Process (collect, use, disclose, share and manage) Your Personal data when You interact with Our Website and Services. By accessing or using Our Website and Services, You consent to the processing of Your Personal data as described in this Privacy Policy.
Upon your registration or authorization on the Website You accept this Privacy Policy, as well as provide us with the Consent to use the personal data in accordance with this Privacy Policy. If You disagree with this Privacy Policy, please refrain from using the Services and Website.
TERMS AND DEFINITIONS
Means any information relating to an identified or identifiable individual person — "Data subject".
Means the individual person, whose personal data is processed (hereinafter: "Data subject", "You" or/and "User").
Means any action or set of actions with personal data.
Means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyze or predict aspects concerning that natural person's performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location or movements.
Means an individual or legal entity (and others) that determines the purposes and methods of personal data processing.
Means an individual or legal entity, who processes personal data on behalf of the controller.
Means an individual or legal entity, public authority, agency or another body, to which the personal data are disclosed, whether a third party or not.
Means any another person, except the Subject of personal data, the Controller or Processor and the Data Protection Authority to whom the Controller or Processor transfers personal data.
Means any freely given, specific, informed and unambiguous indication of the data subject by which he or she, by a statement or by a clear affirmative action including the registration or authorization on the Website, allows us to use the Personal data in accordance with this Privacy Policy.
Means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data transmitted, stored or otherwise processed.
Means small text files that contain any data. Cookies are stored on the PC of Data subject to provide access to various features. Cookies facilitate the operation of the Website and allow the Website to recognize Data subject's device and store specific information about Data subject's preferences or past actions.
Means a set of interconnected web pages crafted using different programming languages. It is accessible on the internet through the address https://kocase.com and is supervised by the controller.
Means any paid and free existing and future services and offerings created by the KOCASE team and provided on the website for use, including those that may be added, updated, or modified.
Means Website and Service together.
SCOPE OF PRIVACY POLICY
This Privacy Policy applies to all Services provided by KOCASE and extends to all pages of the Website. Additionally, any other Services created by KOCASE that provide a link to this Privacy Policy are bound by the regulations outlined herein.
PRINCIPLES RELATING TO PROCESSING OF PERSONAL DATA
We handle Your Personal data responsibly and ensure compliance with data protection laws, making every effort to do so. Below are the principles that guide us in Processing Your Personal data. Principle of Lawfulness, Fairness, and Transparency KOCASE confirms that Your Personal data is processed lawfully, fairly and transparently in accordance with the principle of "lawfulness, fairness and transparency". Principle of Purpose Limitation KOCASE is committed to the principle that Your Personal data must be collected for specified, explicit, and legitimate purposes and not further processed in a manner that is incompatible with those purposes. Principle of Data Minimization KOCASE strives to ensure that Your Personal data remains adequate, up-to-date, and confirms that such data should be limited to what is necessary for the purposes for which it is processed. Principle of Accuracy KOCASE is dedicated to ensuring that Personal Data is accurate and when required regularly updated. Principle of Integrity and Confidentiality KOCASE strives to ensure that Your Personal data is processed in a manner that guarantees appropriate security, including protection against unauthorized or unlawful processing, as well as accidental loss, destruction or damage.
WHAT PERSONAL DATA DOES KOCASE PROCESS?
KOCASE Processes various types of Your Personal data as part of providing Our Services on the Website. This Personal data may include, but is not limited to: Types of personal data collected: Name and Surname, Date of birth, Country of residence, Registered address or actual place of residence; Personal photos; Email; Information about User social connections and contacts including friends, followers, and subscriptions; Payment card data, Bank account information, Payment amounts and payment methods used, Data on purchases, Transaction history; Device type, Unique device identifiers; Network data, Internet connection characteristics, IP address, Browser data; Operating system version; Game account ID, Trade/transfer link; Profile information on the Website; Login frequency, achievements, statistics, Gaming activity history on the Platform, Preferences and interests regarding gaming content, Types of items the User prefers to receive when opening cases, Game playtime data, Data on participation in various events, contests, and other gaming events. Purpose of collection: To identify the User, provide personalized services, and ensure account security; To analyze User behavior, improve Website functionality, and provide personalized content and Services; To process payments for Services and maintain financial records; To ensure the security and functionality of the Platform, as well as prevent fraud and abuse; To enhance social interaction within Our Platform, provide recommendations, and personalized content; To analyze the audience, personalize Services, and direct marketing efforts; To adapt content and Services to specific devices, ensure compatibility, and analyze resource usage; To provide functionality related to case opening and item exchange, as well as enhance User experience; To personalize offers and recommendations for case opening, improving the gaming experience; To analyze player behavior, determine preferences and interests, improve gameplay, and provide personalized recommendations; To facilitate the functionality of the item trading service, record transactions, and prevent fraud; To process payments for Services on the Platform, keep track of financial transactions, and provide Users with a history of their purchases. Source of collection: Through your personal provision of such data during registration or profile activation; Through server logs or cookie files; Through your personal input of payment data during payment processing; Through automatic transmission of such data by your device to Our servers; Through the Knight Online game platform; Through transaction logs associated with your account; Through your explicit consent to use Our Website and Services; Through your personal contact with Our Support; Through payment processing systems, and from Third parties.
PROCESSING OF PERSONAL DATA FROM THIRD PARTIES
We may receive Personal data about you from Third parties, including partners with whom we collaborate on joint services or marketing initiatives, as well as from publicly available sources such as social media platforms and public databases. This information is combined with the Personal data we already hold to enhance our services, update and expand our records, and better understand your preferences and interests. This allows us to tailor our offerings and provide you with more personalized and relevant products and services. We may also use this Personal data to optimize our advertising and commercial initiatives in line with your interests and preferences.
LEGAL BASIS AND RETENTION PERIOD
The legal basis of the Processing is either your Consent to the processing of such information through registration or use of Our Website or Services, or our legitimate interest, or performance of necessary contractual obligations, or the requirements to comply with laws and regulation. The specific basis of the Processing is determined prior to the Processing, and no Processing will be executed unless the legal basis exists. The retention periods for the above information and personal data are fully regulated and comply with the applicable legal requirements for the particular case of personal data processing. We confirm no Personal data is stored longer than it is necessary and allowed by the legislation and/or this Privacy Policy.
HOW DOES KOCASE PROTECT PERSONAL DATA?
KOCASE takes the protection of Your Personal data very seriously and adheres to high standards of confidentiality. To protect Your Personal data, KOCASE employs various methods and technologies: Data Encryption — All data transmitted through the Website, including Your Personal data, is encrypted using SSL 256-Bit RSA encryption methods. This helps prevent unauthorized access to the Personal data. Server Protection — KOCASE maintains high security standards for its servers to prevent unauthorized access to stored Personal data. Monitoring and Detection Systems — The KOCASE Website is equipped with monitoring and detection systems that constantly track activity and identify any suspicious or anomalous actions. Employee Training — KOCASE employees undergo training on data security and confidentiality to ensure proper handling and protection of Your Personal data. Compliance with Legislation — KOCASE complies with all applicable laws and regulations related to the protection of personal data, including the General Data Protection Regulation (GDPR) where applicable and other regional legislative acts. Access Control — Employees are assigned access to personal data based on necessity. This practice ensures that employees only have access to the Personal data required for their specific job duties, following a need-to-know basis. Distributed Storage — Storing data across multiple databases is a method used to enhance data resilience and mitigate the risk of data loss, thereby strengthening overall data integrity and availability.
HOW DOES KOCASE DELETE PERSONAL DATA?
When it comes to deleting Personal data, KOCASE follows a meticulous process to ensure compliance with data protection regulations and to respect Users' privacy. The steps involved include: 1. Identification — We identify the specific Personal data to be deleted, ensuring accuracy and completeness. 2. Verification — Our team verifies the request for deletion to ensure it is legitimate and authorized by the User or in accordance with legal requirements. 3. Data Removal — Once verified, We proceed to remove the identified Personal data from Our systems, databases and any associated backups. 4. Permanent Erasure — We ensure that the deleted Personal data is permanently erased from Our storage systems. 5. Confirmation — Upon completion of the deletion process, We provide confirmation to the User, acknowledging the successful removal of their Personal data. Exceptions to deletion timelines: • Business needs — Timeframes may be extended, but not exceeding 6 months, if deleting the data would interrupt KOCASE's ongoing Services and Website. • Legal requirements — The retention period may be extended if mandated by laws or governmental orders. • Technical impossibility — Some information may be technically impossible or disproportionately difficult to delete, such as when information remains in backup copies. • Anonymization — The Data Subject's data may be further processed for KOCASE purposes (e.g., marketing) if KOCASE fully anonymizes the data after the retention period expires.
THE RIGHTS OF PERSONAL DATA SUBJECTS
KOCASE is dedicated to safeguarding the rights of Data subjects concerning the information gathered about them. In accordance with current legislation, You have the following rights: Right to Receive Information — You have the right to receive information about Your Personal data held by Us at any time. Right of Access — You have the right to obtain a copy of all the Personal data We have collected about You based on a reasonable and lawful request. Right to Rectification — Should Your Personal data be inaccurate or incomplete, You have the right to request its correction. Right to Erasure ("Right to be Forgotten") — You may have the right to request the deletion or restriction of Processing of Your Personal data if You deem it necessary. We will review Your request and make a lawful decision. Right to Restriction of Processing — The right to control and limit how one's information is processed extends to all Parties handling the Personal data. Right to Data Portability — You shall have the right to receive the Personal data concerning You in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller. Right of Withdrawal of Consent — If You have consented to the collection, Processing and use of Your Personal data, You may withdraw Your consent at any time, without affecting the lawfulness of processing carried out prior to the withdrawal. Right to Object — If information is Processed based on a legal basis other than Consent, You have the right to object or halt the Processing if deemed appropriate. Right to Protection — You also have the right to lodge a complaint with the competent supervisory authority if You believe that the Processing of Your Personal data is not lawful.
PRIVACY POLICY UPDATES
KOCASE reserves the right to amend this Privacy Policy at any time. KOCASE will notify you of any changes by updating this Privacy Policy, publishing the revised Privacy Policy, and/or through other means of communication. Please ensure that you review the updated Privacy Policy. By continuing to use the Website and/or Services after KOCASE has published a revised Privacy Policy, you consent to be bound by the modified Privacy Policy. If you do not agree to the updated Privacy Policy, you shall discontinue using the Website or Services.
DATA CONTROLLER DETAILS
The controller of personal data is kocase.com. KOCASE Premium LTD 13 Keppel Bay Drive, #01-25, Corals at Keppel Bay, Singapore 098018 More details about the Data Controller are specified in the relevant section of the Terms of Use.
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